Terms and Conditions

STAGE FACE COACHING

TERMS & CONDITIONS AND PRIVACY POLICY

Business: Stage Face Coaching | ABN: 89 959 260 027

Effective Date: 10 November 2026

PART A — TERMS & CONDITIONS

1. Introduction and Acceptance of These Terms

Stage Face Coaching ("we", "us", "our") provides online performance coaching, digital courses and live coaching sessions (including via Zoom) to dancers, actors and other performers, many of whom are minors, worldwide. These Terms & Conditions ("Terms") govern every purchase, booking, enrolment and use of our digital courses, coaching programs, free resources and related services (together, the "Services"). By purchasing a course, booking a coaching session, enrolling in a program, or otherwise engaging our Services, the purchasing adult confirms that they: (a) are 18 years or older and have legal capacity to enter into a binding contract; (b) are the parent, legal guardian, or another responsible adult authorised to enrol the participating dancer (if the dancer is under 18); (c) have read, understood, and agree to be bound by these Terms and our Privacy Policy (Part B below) on their own behalf and on behalf of the participating dancer; and (d) will ensure the participating dancer understands and follows the conduct rules in Clause 9 below. Where a checkbox or equivalent acknowledgement is presented during checkout or booking, ticking it confirms the above. Where no checkbox is presented, completing a purchase or booking has the same effect: these Terms are linked and available at the point of purchase or booking (and in every confirmation email), and proceeding with payment is treated as acceptance of them. These Terms apply to bookings made via our booking page, purchases made through our checkout, and to links shared via Linktree, email, or social media.

2. Our Services

Stage Face Coaching provides pre-recorded digital courses and live one-on-one or group coaching sessions delivered online, primarily via Zoom, focused on stage presence, acting, confidence and facial expression for dancers, actors and performers preparing for stage, screen, competitions and auditions. We do not operate a physical studio or premises, and these Terms cover Services delivered remotely. Workshops we deliver for or at a dance studio, school or other organisation are governed by a separate written agreement with that organisation (see Clause 7.7).

3. Eligibility, Enrolment of Minors and Where We Operate

3.1 Many of our students are under 18. Where the participating dancer is a minor, the enrolling parent or legal guardian is the contracting party for all purposes under these Terms, including payment, the obligations set out in these Terms, and any liability arising under Clause 13. The parent/guardian is responsible for supervising the minor's participation, including during live Zoom sessions, as set out in Clauses 4, 9 and 11 below.

3.2 We may decline to provide, or may cease providing, Services to a person located in a jurisdiction where we are unable to reasonably comply with applicable local requirements, at our discretion.

4. Child Safety Commitments

4.1 Coaches will only communicate with a dancer through channels visible to, or copied to, their parent/ guardian — for example, on-screen session chat, or email copied to the parent/guardian. Coaches will not privately message a minor outside these channels. If a minor contacts us directly (for example, by Instagram direct message), we will only reply with general information or ask them to have their parent/guardian contact us.

4.2 For one-on-one live sessions, we recommend a parent/guardian remains nearby and reachable during the session, and available to join if requested by the coach or the dancer.

4.3 If a dancer discloses something during a session that raises a safety or welfare concern, we will inform the parent/guardian as soon as practicable and, where we believe a child may be at risk or we are otherwise required to do so, may make a report to the relevant authority.

4.4 Any concern about the conduct of a coach or staff member can be raised with us at hello@stagefacecoaching.com. A serious concern may also be raised with the relevant state or territory child safety regulator (in New South Wales, the Office of the Children's Guardian).

4.5 Our coach holds a current NSW Working with Children Check. We keep our safeguarding practices, including any Working with Children Check or child-safe scheme requirements that apply to our coaches, under ongoing review as our business grows and as we take on students in different jurisdictions.

5. Fees, Payment and Access

5.1 Fees for courses and coaching sessions are as displayed at the time of booking or purchase and are payable in advance through our authorised checkout and payment providers.

5.2 Prices may change from time to time; a change will not affect a purchase already made.

6. Digital Course Access, Purchases and Delivery

6.1 Stage Face Coaching provides pre-recorded, self-paced digital performance education. Each product includes only the video lessons, downloadable resources and other inclusions expressly listed on its product page at the time of purchase. Digital courses do not include live coaching, individual feedback or other courses unless expressly advertised.

6.2 Stage Face: Standout 7 is a one-time-purchase, seven-skill on-demand performance training product. It includes the seven video lessons and any downloadable checklist or resource listed on its product page at the time of purchase.

6.3 Unless a product is clearly labelled as a subscription, the advertised course price is a single payment, not a recurring membership charge. Optional order bumps, bundles and post-purchase offers require a separate affirmative purchase decision; their prices and conditions will be shown before acceptance. Prices are shown in Australian dollars (AUD) unless otherwise stated.

6.4 Following successful payment, we send a receipt and instructions to the purchaser's nominated email address. Depending on the delivery platform, the purchaser may need to register a course login. Creating an access login does not itself create a paid subscription. Customers should provide an accurate email address and contact hello@stagefacecoaching.com if delivery or access fails.

6.5 Unless a specific product states otherwise at the point of sale, digital course access is ongoing with no fixed expiry date. Access continues while Stage Face Coaching makes that course available; it is not a promise of perpetual hosting, an indefinite business operation or ownership of the video files. We will not arbitrarily remove paid access. If we discontinue a course, substantially change its availability, or migrate platforms, we will take reasonable steps to notify affected customers and offer continued or equivalent access where reasonably possible, or any remedy required by law. Any specific access commitment made at purchase will be honoured subject to applicable law.

6.6 Courses are licensed for private, non-commercial educational use by the enrolled dancer and members of their immediate household ('Permitted Users'). Course accounts and credentials must not be shared outside that household. A purchase does not authorise teaching from, distributing or screening the materials to a studio, school, group or other business. Separate written permission is required for institutional or commercial use.

6.7 Customers require a compatible device and internet connection. Streaming videos may not be downloaded or recorded unless we expressly provide a download option. Downloadable worksheets may be saved or printed for private use by Permitted Users.

6.8 We may improve or replace lessons and delivery technology. We will take reasonable steps to preserve the substance of purchased access, and nothing in this clause limits statutory consumer rights.

7. Cancellations, Rescheduling and Refunds — Live Coaching

7.1 Rescheduling or cancelling by you: Individual customers may reschedule a live coaching session, or cancel it and receive a credit towards a future session, by giving us at least 48 hours' notice before the scheduled start time (by email to hello@stagefacecoaching.com or through the booking link). Rescheduled sessions are subject to availability.

7.2 Late cancellation, no-shows and lateness: Where a session is cancelled, or rescheduling is requested, with less than 48 hours' notice, the dancer does not attend, or the dancer arrives more than 10 minutes late, the session is treated as delivered and is not refundable or reschedulable, except at our discretion (for example, in a genuine emergency) or where Clause 7.6 applies.

7.3 Session packages: Sessions purchased as part of a package are booked for the date(s) and period advertised at the time of purchase. An individual session within a package may be rescheduled under Clause 7.1, provided the new session falls within that advertised package period unless we agree otherwise. Sessions not used within the package period expire, except to the extent this would be inconsistent with the Australian Consumer Law.

7.4 Digital courses: The digital-course refund policy is set out in Clause 7A, subject always to Clause 7.6 and applicable consumer law.

7.5 Our cancellations: If we need to cancel or reschedule a session, Clause 8 applies instead of this Clause 7.

7.6 Nothing in this Clause 7 excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified — including a right to a refund for a major failure, or for the unused portion of a service.

7.7 Studio, school and organisation bookings: Clauses 7.1 to 7.3 apply to individual customers only. Workshops or sessions booked by a dance studio, school or other organisation are governed by the cancellation, rescheduling and payment terms in our separate written agreement or booking confirmation with that organisation.

7A. Digital Course Refunds and Consumer Guarantees

7A.1 We do not ordinarily provide change-of-mind refunds for digital courses, including where a customer does not complete the course. This does not limit rights under the Australian Consumer Law or other mandatory applicable consumer laws.

7A.2 If digital content is not supplied as described, cannot be accessed as promised, or otherwise fails an applicable consumer guarantee, the customer may be entitled to correction, replacement, refund or another remedy depending on the circumstances and the law. A blanket 'no refunds once accessed' rule does not override these rights.

7A.3 For access difficulties or refund requests, email hello@stagefacecoaching.com with the purchaser's name, order details and issue. We will investigate and provide any remedy required by law. Approved refunds are generally made to the original payment method.

8. Our Right to Cancel or Reschedule a Session

8.1 We will try to give as much notice as possible, but we may need to cancel or reschedule a live session due to illness, an emergency, technology or platform failure, or other circumstances reasonably beyond our control.

8.2 Where we cancel a session, or it cannot reasonably proceed for a reason on our side, we will offer a rescheduled session at a mutually convenient time or, where that isn't practicable, a credit or refund for that session.

8.3 We are not liable for a session being disrupted or unable to proceed because of a widespread or prolonged outage of a third-party platform (such as Zoom) or the internet generally, but Clause 8.2 still applies where reasonably possible.

9. Conduct During Live Zoom Sessions

9.1 To keep sessions safe, respectful and focused, all participants (and, where the participant is a minor, their household) agree to: (a) mute their microphone promptly when asked to do so by the coach; (b) use appropriate, respectful language and behaviour at all times, both towards the coach and any other participants in group sessions; (c) wear attire appropriate for movement-based coaching; (d) not record, screenshot, or share any part of a live session without our prior written consent (see Clause 15); and (e) ensure the device, camera and internet connection used are suitable for the session.

9.2 Sessions must only be joined from a safe, clear physical space with enough room to move without risk of collision with furniture, people or objects. The parent/guardian is solely responsible for assessing and preparing the physical environment the dancer participates from, and for supervising the dancer during the session, as we cannot see or control the participant's physical space beyond what is visible on camera.

9.3 We rely on third-party technology (including Zoom, and the participant's own device and internet connection) to deliver live sessions. Clause 8 sets out what happens if a session is disrupted for a reason on our side.

10. Right to Refuse or Terminate Participation

10.1 Serious breaches: We may immediately remove a dancer from a live session, or suspend or terminate their enrolment, without warning, for serious misconduct by the dancer or a member of their household — including abusive or unsafe behaviour, harassment, or a serious breach of these Terms.

10.2 Other breaches: For conduct that is not serious, we will first raise the issue with the parent/guardian; if it continues after being raised, we may suspend or terminate the dancer's enrolment or participation.

10.3 Refunds on termination: Where we terminate participation under Clause 10.1 or 10.2 because of misconduct by the dancer or their household, you are not entitled to a refund for the terminated session or any remaining sessions in a package, except where required by the Australian Consumer Law. Where a booking ends for a reason that is not attributable to the dancer or their household, Clause 8.2 applies instead.

11. Assumption of Risk, Health and Parental Responsibility

11.1 Dance, movement and performance coaching inherently involve physical activity and carry a risk of minor injury (for example, muscle strain, sprains or falls), even when conducted safely and under instruction. By enrolling, the parent/guardian acknowledges this inherent risk on behalf of the participating dancer and confirms the dancer is reasonably fit and able to safely participate in movement-based coaching.

11.2 It is the parent/guardian's responsibility to: (a) advise us before a session of any injury, medical condition, or physical limitation that may affect the dancer's safe participation; (b) ensure the dancer is appropriately warmed up and physically prepared; and (c) supervise the dancer's physical safety during live sessions, as coaching is delivered remotely and we are not able to supervise the dancer's physical environment.

11.3 Our Services are coaching and educational in nature and are not a substitute for medical, psychological or allied health advice. Where a dancer has a pre-existing injury or health condition, we recommend obtaining clearance from a qualified medical professional before participating, and participation at all times is at the parent/guardian's discretion and own risk in relation to physical activity undertaken outside the direct control of Stage Face Coaching.

11.4 Information you provide us about a dancer's injury, medical condition or physical limitation is handled as sensitive health information under our Privacy Policy — see Part B, Clause 3.

11A. On-Demand Learning, Minors and Parent/Guardian Responsibility

11A.1 Where the dancer is under 18, a parent or legal guardian must authorise the purchase and is responsible for deciding whether the course is appropriate for the dancer's age, abilities and circumstances, and for providing appropriate supervision.

11A.2 On-demand lessons are pre-recorded and not monitored in real time. A parent/guardian is responsible for the dancer's online access, surroundings and safe participation in any suggested practice.

11A.3 Stage Face Coaching teaches performance skills, not a substitute for technical dance instruction, medical care or mental health treatment. Dancers should not attempt unsafe movements, work through pain or practise beyond their abilities. Parents should seek appropriate professional advice where an injury or health concern may affect participation.

12. No Guaranteed Outcomes

12.1 Our Services are educational and developmental coaching in stage presence, confidence and performance skills. While we're committed to helping every dancer improve, we don't guarantee specific results, outcomes, competition placings, audition or casting success, placements, or a particular level of skill or confidence, as these depend on many factors outside our control, including the dancer's individual effort, practice, and circumstances.

12.2 Nothing in this Clause limits any consumer guarantee under the Australian Consumer Law that our Services will be provided with due care and skill and be reasonably fit for the purpose for which they are commonly acquired.

13. Limitation of Liability and Indemnity

13.1 To the maximum extent permitted by law, and subject to Clauses 7.6 and 13.3, Stage Face Coaching excludes all liability for injury, loss or damage arising from or connected with participation in our Services, except to the extent caused by our negligence, wilful misconduct, or fraud, or arising from a breach of a consumer guarantee that cannot lawfully be excluded.

13.2 To the extent permitted by law, the parent/guardian agrees to indemnify Stage Face Coaching against claims, costs or damages that arise directly from: (a) a breach of these Terms by the parent/guardian, the dancer, or a member of their household; or (b) wrongful, reckless or unsafe conduct by the dancer or a member of their household during a session. This indemnity does not apply to the extent a claim, cost or damage arises from our negligence, from our breach of these Terms, or from a consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded. This indemnity is not a substitute for, and does not affect, our own obligation to hold appropriate insurance.

13.3 Nothing in these Terms limits or excludes any liability, right or remedy that cannot lawfully be limited or excluded, including consumer guarantees under the Australian Consumer Law, or liability for death or personal injury caused by our negligence, to the extent the law does not permit this to be excluded.

13.4 Subject to Clauses 7.6 and 13.3, and to the extent permitted by law, our total liability to you in connection with the Services is limited to the fees you paid for the Services giving rise to the claim.

14. Intellectual Property

14.1 All course materials, videos, worksheets, branding and content provided by Stage Face Coaching remain our intellectual property (or that of our licensors). Purchasing a course grants the Permitted Users described in Clause 6.6 a personal, non-transferable licence to use the materials for their own education only.

14.2 You must not reproduce, distribute, publicly perform or screen, resell, screen-record, create derivative works from, or adapt into a competing teaching resource any of our content, and must not upload, submit or otherwise use our content (in whole or in part) to train, fine- tune, or prompt any artificial intelligence or machine learning tool, without our prior written consent.

14.3 You must not share course materials or worksheets with a dance studio, school, or any other person or business outside the Permitted Users — including for that studio or school's own instructional use — without our prior written consent. Use of downloadable resources in a class, workshop, studio or other commercial setting requires our written permission or a suitable licence.

14.4 General performance skills and ideas learned through our Services may of course be applied by dancers and performers in their own performances.

14.5 We may proportionately suspend access for a serious misuse or breach of this Clause, subject to notice where appropriate and without removing any non-excludable consumer rights.

15. Filming, Recording, Photos and Testimonials

A. Recording for coaching quality (internal use only)

15.1 Live coaching sessions may be filmed and/or recorded (video and audio) by Stage Face Coaching for internal coaching quality and training purposes. Internal recordings made for this purpose are not published or used publicly. We will tell participants at the start of a session if it is being recorded, and Zoom will display its recording notice. Internal recordings are stored securely, accessed only by us, and deleted once they are no longer needed for that purpose.

B. Promotional use — the Feature Pool

15.2 When booking a live Zoom coaching session, the enrolling parent/guardian will be asked at checkout whether they would like their dancer to be considered for public or promotional use of session content (the "Feature Pool"). This choice is optional and has no effect on booking, pricing, or access to our Services. A parent/guardian may join or leave the Feature Pool at any time by emailing hello@stagefacecoaching.com.

15.3 Where a parent/guardian opts in, we may use footage, photo, video clips and testimonials clearly featuring their dancer across: our website; our social media channels (including Instagram, TikTok and Facebook); paid advertising; email marketing; and edited highlight or "before/after" clips, whether as video, still photographs, or combined with other promotional material. We will only use a dancer's full name with separate written agreement under Clause 15.7.

15.4 We will not use footage, photos, video or testimonials publicly where a dancer who has not opted in to the Feature Pool is identifiable, even incidentally. For a group session including both opted-in and non-opted- in dancers, we will achieve this by one or more of: cropping or blurring non-opted-in dancers out of the footage; choosing a screen layout, camera angle or clip that does not show them; obtaining separate written consent from that dancer's parent/guardian for the specific piece of content; or only using footage from sessions where every participating dancer has opted in.

15.5 Feature Pool consent applies until withdrawn. Withdrawing consent does not require us to remove content already published beforehand, but on request we will make reasonable efforts to remove existing footage of that dancer from channels we control; we cannot guarantee removal from content already shared, downloaded, or reposted by others.

C. Testimonials

15.6 Before publishing a written or video testimonial that includes a dancer's name, age, school or dance studio, or comments about their personal experience, we will confirm with the parent/guardian exactly what is being published and obtain their agreement to that specific content. We may lightly edit a testimonial for length or clarity without materially changing its meaning, and may reuse it across the channels listed in Clause 15.3 unless the parent/guardian asks us to stop.

15.7 Where we publicly use a dancer's testimonial, quote, photo or video, we will identify the dancer by first name only (or a preferred name or initials on request) unless the parent/guardian has separately told us in writing that we may use the dancer's full name.

D. Recording by others

15.8 Participants and their households must not record, screenshot or share any part of a live session — including images, audio or footage of other participants in group sessions — without our prior written consent, to protect everyone's privacy.

16. Code of Conduct

We are committed to a premium, encouraging and respectful environment for dancers, parents and dance teachers alike. Harassment, discrimination, threats, or abusive conduct directed at our coaches or staff — whether during a session, by email, or on social media — will not be tolerated and may result in termination of Services under Clause 10, without refund.

17. Public Comments, Online Reviews and Social Media

17.1 We welcome feedback, including constructive or critical feedback, and you are welcome to share your genuine experience of our Services, including in an honest online review.

17.2 You must not make, publish or share any statement about Stage Face Coaching, or our coaches or staff, whether on social media, a review platform, or elsewhere, that you know (or ought reasonably to know) is false or misleading, or that is defamatory.

17.3 If you mention or tag Stage Face Coaching on social media, please ensure the content is respectful and does not include false, misleading or defamatory material about us.

17.4 Nothing in this Clause limits your right to make a genuine complaint to us under Clause 18, to leave an honest review of your experience (including a critical one), or to raise a concern with a relevant regulator, including NSW Fair Trading, the ACCC, or the OAIC.

17.5 Where content posted about us breaches this Clause, we may ask the person responsible to remove it, may treat it as a breach of these Terms (including for the purposes of Clause 10), and reserve any other legal remedies available to us.

18. Complaints and Dispute Resolution

If you have a concern about our Services, please contact us first at hello@stagefacecoaching.com so we can try to resolve it directly. If a dispute cannot be resolved this way, either party may refer the matter to NSW Fair Trading, the relevant state or territory consumer affairs body, or, for privacy-related complaints, the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

19. General

19.1 Governing law: These Terms are governed by the laws of New South Wales, Australia, and each party submits to the non-exclusive jurisdiction of its courts. If you are a consumer located outside Australia, nothing in this Clause excludes any mandatory consumer protection you have under the law of your own country that cannot lawfully be excluded.

19.2 Severability: If any part of these Terms is found invalid or unenforceable, the remainder continues in full force.

19.3 Changes: We may update these Terms from time to time. The current version is always available via our booking page, Linktree link and email footer, and shows the effective date at the top of this document. Changes do not apply to purchases or bookings made before the change takes effect.

19.4 Entire agreement: These Terms, together with our Privacy Policy in Part B and the product or booking details shown at the time of purchase, form the entire agreement between the parties regarding the Services. Nothing in this Clause excludes or limits any liability for misleading or deceptive conduct, or any right or remedy under the Australian Consumer Law.

PART B — PRIVACY POLICY

1. Introduction and Who We Are

Stage Face Coaching ("we", "us", "our") is operated by Emma Eldridge trading as Stage Face Coaching, ABN 89 959 260 027. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) as a matter of good practice and, to the extent they legally apply to our business, as a legal obligation. This Policy applies to our digital courses, coaching services, booking system, email communications, and social media and Linktree activity connected to Stage Face Coaching.

2. What Information We Collect

Depending on how you interact with us, we may collect: Contact details — name, email address, phone number, and (for coaching involving minors) parent or guardian details; Account & purchase information — billing details, order history, and course access records; Payment information — processed by our checkout and payment providers (such as SamCart and its connected payment processor); we do not store full card details ourselves; Booking information — session times and preferences via our scheduling tool (Calendly); Health and safety information — details about a dancer's injury, medical condition, or physical limitation relevant to safe participation (see Clause 3, below); Session content — live coaching sessions may be filmed or recorded for coaching quality purposes, and, where a parent/guardian has opted in to our Feature Pool at checkout or afterwards, for promotional use, as described in Clause 15 of our Terms & Conditions (Part A); Email engagement data — such as opens and link clicks, provided by our email marketing platform, used to understand which content is useful to subscribers; Communications — messages you send us via email, forms, or social media; Website and advertising data — cookies and similar technologies, as described in Clause 7A; and Testimonials & feedback — reviews or comments you choose to submit.

3. Health and Safety Information

3.1 To help keep dancers safe during movement-based coaching, we may ask a parent/guardian to tell us about a dancer's injury, medical condition, or physical limitation before a session (see Clause 11.2 of our Terms & Conditions). This is "sensitive information" under the Privacy Act, and we only collect it with the parent/guardian's consent, given by choosing to provide it to us.

3.2 Providing this information is voluntary, but it may be necessary for the dancer to safely participate in certain activities. If it is not provided and we reasonably believe we cannot safely deliver a session as a result, we may decline or modify participation for that session.

3.3 Health and safety information is only accessed by the coach delivering the relevant session and, where necessary, us as the business operator. It is used only to deliver a safe session and is not shared with any third party, except where necessary to respond to a medical emergency or as required by law.

3.4 We retain health and safety information only for as long as the dancer is enrolled with us and for a reasonable period afterwards for record-keeping purposes (see Clause 9), after which it is securely deleted or de-identified unless we are required to retain it longer by law.

4. How We Collect Information

We collect personal information directly from you when you purchase a course or coaching package, book a session via our booking page, subscribe to our email list, download a free resource, submit a form, or contact us by email or social media. We may also collect information from third-party service providers who process transactions or bookings on our behalf.

5. How We Use Your Information

We use personal information to: provide, deliver, and manage digital courses, coaching sessions, and course access; process payments and manage billing; schedule and manage coaching bookings; communicate with you about your purchase, bookings, or enquiries; send marketing communications and free resources, where you have opted in (with an unsubscribe option in every email); promote Stage Face Coaching using session footage, photos, video or testimonials, but only where a parent/ guardian has opted in to our Feature Pool as described in Clause 15 of our Terms & Conditions (Part A); improve our courses and services; maintain the security and integrity of our systems; and comply with our legal and regulatory obligations.

6. Third-Party Service Providers and Overseas Disclosure

We use service providers for website hosting, checkout, payment processing, course delivery, scheduling, live video sessions and email, including Squarespace (website), SamCart (checkout and course delivery) and its connected payment processor, Calendly (scheduling), Zoom (live sessions), Google Workspace (email and file storage) and our email marketing platform. We share only information reasonably necessary for their services and take reasonable steps to protect information in accordance with applicable law. Several of these providers are based overseas, mainly in the United States, so some personal information may be stored or processed there. We do not sell personal information.

7. Email Marketing

If you subscribe to our email list (including by downloading a free resource or lead magnet), we will ask for your clear opt-in before sending ongoing marketing content — downloading a resource does not, by itself, enrol you in marketing unless you separately agree to receive it. Every marketing email identifies us as the sender, includes a working unsubscribe link, and we action unsubscribe requests within 5 business days.

7A. Cookies, Analytics and Advertising

Our website and checkout use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages (for example, Squarespace analytics). If we run online advertising, we may use tools such as the Meta Pixel to measure the results of our ads and show relevant ads to people who have visited our site. You can block or delete cookies through your browser settings, although some parts of the site may not work as intended.

8. Data Storage & Security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including secure hosting, restricted access, and use of reputable third-party providers with their own security safeguards. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose it was collected, or as required by law. As a general guide: Account, billing and transaction records: 5 years, to meet our Australian financial and tax record-keeping obligations; Booking and session records: 2 years after a dancer's last session; Health and safety information: as set out in Clause 3.4; and Feature Pool consent and testimonial records: kept while the relevant content remains in use, and for a reasonable period afterwards as evidence of consent. After the applicable period, we securely delete or de-identify the information unless we are required or permitted by law to keep it longer.

10. Payment Security & Verification of Bank Detail Changes

Stage Face Coaching will always verify any request to change bank account or payment details by contacting the supplier or customer using a previously known phone number or another trusted contact method, before processing the change. This protects both you and us against invoice fraud, business email compromise, and other payment scams. We will never rely solely on an email or message to action a change of bank or payment details. If you ever receive a request that appears to come from Stage Face Coaching asking you to pay or re-pay into a new or different bank account, please do not act on it — contact us directly using the phone number or email address you already have for us (not any contact details included in the suspicious request) to confirm it is genuine before making any payment.

11. Disclosure of Personal Information

We do not sell personal information. We only disclose personal information to the third-party service providers listed above, to comply with a legal obligation, to protect our rights, or with your consent. Where a coaching student is a minor, information is shared with or accessible to the enrolling parent/guardian as appropriate.

12. Children's Information and Parental Consent

12.1 Our services are provided to dancers who may be minors. Where a student is under 18, the enrolling parent or legal guardian is our account holder and primary point of contact, and provides consent to the collection and use of the dancer's personal information described in this Policy.

12.2 A parent/guardian's consent to enrolment is not treated as automatic consent to every use of a dancer's personal information. In particular, we treat consent to (a) enrolment, payment and coaching, (b) collection of health and safety information (Clause 3), and (c) promotional use of session content and testimonials under the Feature Pool (Clause 15 of our Terms & Conditions) as separate choices, and the Feature Pool choice is always optional.

12.3 We do not knowingly collect personal information directly from a child without the involvement of a parent or guardian.

13. Data Breach Response

We maintain internal procedures to identify, contain, assess and respond to a data breach. If we experience a data breach that is likely to result in serious harm to an individual (an "eligible data breach" under the Notifiable Data Breaches scheme), we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

14. Access, Correction and Deletion

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at hello@stagefacecoaching.com. We will respond within a reasonable timeframe and may need to verify your identity before providing access. We will action a deletion request unless we are required or permitted by law to retain the information — for example, for financial record-keeping, or for an ongoing safety matter.

15. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at hello@stagefacecoaching.com so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be made available via our Linktree, booking page and email footer, with a revised effective date.

17. Contact Us

For any questions about these Terms & Conditions or this Privacy Policy, contact: hello@stagefacecoaching.com.